Course Details

Conflict Resolution Management

It is a Unit Standard Based Learning Program at NQF Level 5 worth 8 credits. 114226 is the SAQA Unit Standard ID. This Unit Standard is able to identify and manage the resolution of personal conflict between persons or parties. The main focus will be on the workplace although the same principles can be used elsewhere.

Key Learning Points:

The learner who will achieve this learning program will able to:

  • Describing the main sources of conflict
  • Describing appropriate techniques to manage conflict
  • Implementing a strategy to resolve conflict
  • Developing the attributes of a good conflict manager
  • Course Duration: 6 Days
  • Total Credits: 8
  • Theory / Contact Time: 6 days
  • Simulation Preparation Time: 3 days.
  • Research Preparation Time: 3 days.
  • Assessment Preparation Time: 3 days.
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