Customer Services and Front Line
It is a Unit Standard Based Learning Program at NQF Level 5 worth 6 credits. 10052 is the SAQA Unit Standard ID. This standard will also add value to learners who are starting their own business and recognises that Marketing forms an integral component of any business.
Key Learning Points:
The learner who will achieve this learning program will able to:
- Monitoring interaction between customer service providers and the customer
- Monitoring the customer's satisfaction
- Monitoring key performance areas
Communication Skills Course
This course is accredited against SAQA unit standard 110506 NQF level 4 credits 4.
Communication Skills Course
This course is intended for people in an area where communication with others as individuals and in groups is vital to effective functioning.
Problem Solving Course
The purpose of this course is to enable qualifying learners to apply strategic level financial management competencies.
Problem Solving Course
This course is for employees who work from diverse environments and encounter problems that require them to make certain decisions in order to effectively and efficiently carry out their daily tasks.
Customer Services And Front Line
It is a Unit Standard Based Learning Program at NQF Level 5 worth 6 credits. 10052 is the SAQA Unit Standard ID.
Customer Services And Front Line
This standard will also add value to learners who are starting their own business and recognises that Marketing forms an integral component of any business.
Team Building
It is a Unit Standard Based Learning Program at NQF Level 4 worth 10 credits. 242819 is the SAQA Unit Standard ID.
Team Building
This Unit Standard introduces the junior manager to the concept of motivation
Negotiation Skills
It is a Unit Standard Based Learning Program at NQF Level 5 worth 6 credits. 119939 is the SAQA Unit Standard ID.
Negotiation Skills
This Unit Standard introduces the junior manager to the concept of motivation
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